How to Increase Customer Satisfaction with Freight Management Software?

Customer Satisfaction is the key to success in any business but it is not always easy if you do not have an exclusive business strategy. And especially if you are running freight management business then this task may get much more difficult because freight management is itself a complicated process.

Today, it is must for every Freight Management Service Provider to build on customer experience in order to enhance customer satisfaction or to be able to reap long-term benefits.

But, how can you do this? How can you enhance customer satisfaction? How can you make your customers rely on you more and be loyal to you for continued success in your business? How can you create an impression on their mind of you being the best in the market?

The answer to questions above and various other similar questions which center on customer acquisition and customer satisfaction is hidden in use of the smartest Freight Management Software such as BoxOn Freight Management Software. Yes, this software can help you in satisfying yours customers. And not just this, it can help you in customer acquisition too as one customer who is satisfied may bring 10 or 100 new customers.

Reducing Paperwork – Your customers may expect you to be tech-driven in all ways possible. They may even want you to cut on paperwork policies. So, make it convenient for them by reducing the paperwork load.

Real-time Information – Just imagine, if your customers can get access to real-time information on their freight schedules, potential delays and shipment locations then will this not help you attract them more towards you and make them loyal to you? Of course, this will. Allow your customers to get information they need on their freight in multiple ways by making use of BoxOn Freight Management Software.

Online Tracking / Web Portal – You can provide access to information your customers may expect on your website with proper integration of the software. Your customers can access the latest updates on their shipment status through online tracking options with their approved login credentials. Besides, the option of the data storage will boost their experience.

Fulfilling the expectation of your clients – By effectively leveraging analytics, you can have the insights you need to continually enhance your freight services. The “Analytics Tool” will allow you to analyse where you may lack to meet the expectations of your customers and identify the trends. For instance, if you identify a single shipment that consistently departs late from its departure point which may cause downstream impact across all operations at the destination point then you can take immediate action and thus avoid it successfully in affecting your key customers.

SMS / Email – With the use of the software, you can send SMS or email your customers anytime you want in order to let them know of their freight schedule or shipment details.

In short,

  • It is the best antidote for the paperless processing.
  • It can increase freight info visibility / visibility of data related to shipments and make your customers trust you more and more.
  • By using this software, you can easily comply with international best practices (as you get latest updates from time-to-time from BoxOn’s Team of experts in logistics industry) and thus you can serve your customers in a better way.

With use of our BoxOn Freight Management Software, you can certainly bring strong improvement in your customer satisfaction metrics. We can assure you that uptake will be rapid (your customers are going to like it for sure) and your customers will remain yours forever. 
For more details or for a LIVE DEMO, please  Request us for demo

Five Best Wonders of Freight Forwarding Software

For many of the freight forwarding companies, one of the major problems of inconsistency or inefficiency in freight operations lies in failure of effective management which in fact, results from the use of outdated ways of work-handling processes. Nine out of ten companies today are pretty much excelling in their business operations just because of their tech-based approach. Yes, we are here talking about the wonders of making use of technology in order to streamline freight related tasks.

Tech solutions to enhance your freight relates tasks

This is not the age to just rely on traditional means of handling the freight tasks. It is the age of technology and it is requisite to move on with the technological means to gain success in business. A freight forwarding company which makes use of the technology in carrying out all of its freight related tasks excels to the limitless extent in comparison to the companies which do not. A Freight Forwarding Software can just be the right solution to fully eliminate the complexities that lies in effective management of the tasks.

Automation of the business processes

Freight forwarding software can help you automate your freight related tasks and can help you achieve excellence in your business processes. You can easily take your business to the next level by effective, real-time collaboration and interaction and even move on to prevent revenue leakage.

Effective coordination

Every process can be interlinked well no matter internal or external. Vendors, customers, carriers etc can just be well connected in order to enhance the level of communication. Co-ordinated efforts are sure to lead you to success in your freight forwarding business.

Reports at the click of the mouse

Users can have the option to view reports on their freight related tasks at just the click of their mouse. They just do not have to look through piles of records and records to find what they might be looking for in order to find the accuracy in records.

100% authenticity in data

Your data will be 100% error-free and you will have no trouble at all. (There can certainly be no chance of any error creeping into the records. Users can be sure of authenticity in records). You can view your data, edit or download anytime you would like to.

In house server or cloud-based solutions

Customers can have the chance to get the software installed in their server or they can have the chance to opt for cloud-based solution.

Well within your budget

A freight software solution can just be well within your budget. You will not have to shell out more for the software. You can have the chance to get it installed or get it on cloud at very affordable rate.

Rely on Boxon Freight Forwarding Software which is developed specifically for all freight forwarding companies in Miami, Florida, UK. It is built on logistical business excellence and can effectively bring about the level of success you might try to achieve in your business.