A brief introduction to freight forwarding

The international freight market is full of various types of transport providers, those who meet the requirements of the national and international trading enterprises which transact business regionally and globally. The companies those who move the freight around the world are known as commonly termed as “Freight Forwarders” or “Freight Forwarding Companies” but terminologically speaking, there are various other names which are used to describe the depth and range of the services provided by the freight providers.

Some of those common terms are:

  • Multimodal Transport Operator
  • Global Logistics Manager
  • Non Vessel Owning Common Carrier (NVOCC)
  • Integrator
  • Supply Chain Management Companies
  • Information Broker etc..

Who are freight forwarders?

A freight forwarder provides services to individuals or companies who wish to send their items from one city to another within the same country or from one country to another. The goods that are transported from one city to another or from one country to another can vary from an envelope up to huge machinery. Based on the type of services they provide, freight forwarders can be described as local, national and international.

Local Freight Forwarders are those who generally run small business, tend to deal with customers only from their local area or operate at a seaport or airport, focusing on particular type of traffic.

National Freight Forwarders are those who have offices in various places or cities within the country. They may have warehousing or handling depots. They may have good network of agents, correspondents or other third-party freight forwarders.

International Freight Forwarders are those who operate at international level, have offices in various countries around the globe, provide a wide range of freight services It should also be said here that there are no hard and fast rules in carrying out this business and that there is considerable overlap between types.

Forwarders take up the responsibility of arranging the transport details and arrival of the freight at its destination in good condition and on time. The mode of transport can be road, rail or sea or air. They are the people who research shipping prices, arrange routes, book cargo space, prepare documents, make arrangements for the storage of goods, concentrate on security issues, handle regulatory requirements etc. Often freight consolidation which means grouping of various types of goods from different places together to curtail the costs is an indispensable part of the freight services. Some of the freight forwarders, especially those who are experienced or those who have been in this field of business for years and years, offer other additional services too which include but not just limited to custom brokerage, inventory setup and management, haulage and various other carriage such as shipping and overseas marketing consultancy services etc.

Understanding Customers’ Needs – How freight forwarders enhance their business process efficiency?

Today, freight forwarders have become much more sophisticated in the way they operate and are known to provide their customers A1 Services by perfectly automating their business processes. Today, the use of the software such as Freight Software from BoxOn Logistics has made it much easier for various the companies to flawlessly improve or revamp various freight tasks and be successful in providing 100% satisfaction to their customers.

If you, too, are running freight business and would like to enhance your business processes and provide better customer services then start making use of the freight software from BoxOn Logistics.

 

Four major key areas of attention to meet all freight goals

Do you want to enhance your freight operations? Do you want to achieve your goals in your freight management? If YES is what you have answered then you are right on being here. In this article (of course it is going to be short and not that lengthy to bore you down) we are going to tell you what you can do in order to meet your freight objectives.

There are three key areas which you may have to focus on if you would like to achieve your goals in business. Those major areas of attention are as follows:

Freight Management

Let us first begin with what is of prime importance. Yes, it is the process of freight management. If you are using innovative freight software solution for the purpose of management of the freight then it is really going to get you closer to success in your business but if you are still stuck on traditional ERP solutions which do not fully offer a complete freight management solution then you might not get to the level of success you aim at. It is noted that companies who pay attention to management of freight by making use of the innovative freight management software see reductions in overall freight costs, reduction in warehouse operating costs, and enhance customer services.

Effective Control System / Increasing Visibility

It should be said here that bringing effective visibility in control system is requisite to success in freight business. It is one of the key elements in freight management. There should be enough visibility in all operations carried out – tracking shipments, control of inventory or inventory movement or supply chain issues or other freight activity and data. This control is needed to be enhanced or supported by an effective information system that can help you manage each and every problem that are on par with excellence. There are software products available in the market which can help you manage the process in various ways but what is needed is a little of your efforts in researching out who can be your service provider. You need to take into account what you may require it for (consider a set of processes or functional requirements that you might expect the software to perform for you) and who you are taking it from. Knowing what you may want or what it should have or how it can streamline your freight operations is the first to bring in smart system that work for you the best.

Relationship management

Fostering productive or collaborative relationship is always requisite to continually reap benefits… Having or maintaining good relationship with everyone involved in the business of logistics is like an asset itself.

This is what that often gets overlooked but it is needed that you should give extra importance to it because this is going to do the best thing for you in your business. In every successful freight business, management of the relationships with clients, vendors, carriers or any other third-party logistics providers or agencies is critical. Those enterprises which take time to foster or strengthen their relationship with their existing clients, business partners or other agencies see a drastic increase in their business revenue.

More to go, stay connected with us.

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How to Increase Customer Satisfaction with Freight Management Software?

Customer Satisfaction is the key to success in any business but it is not always easy if you do not have an exclusive business strategy. And especially if you are running freight management business then this task may get much more difficult because freight management is itself a complicated process.

Today, it is must for every Freight Management Service Provider to build on customer experience in order to enhance customer satisfaction or to be able to reap long-term benefits.

But, how can you do this? How can you enhance customer satisfaction? How can you make your customers rely on you more and be loyal to you for continued success in your business? How can you create an impression on their mind of you being the best in the market?

The answer to questions above and various other similar questions which center on customer acquisition and customer satisfaction is hidden in use of the smartest Freight Management Software such as BoxOn Freight Management Software. Yes, this software can help you in satisfying yours customers. And not just this, it can help you in customer acquisition too as one customer who is satisfied may bring 10 or 100 new customers.

Reducing Paperwork – Your customers may expect you to be tech-driven in all ways possible. They may even want you to cut on paperwork policies. So, make it convenient for them by reducing the paperwork load.

Real-time Information – Just imagine, if your customers can get access to real-time information on their freight schedules, potential delays and shipment locations then will this not help you attract them more towards you and make them loyal to you? Of course, this will. Allow your customers to get information they need on their freight in multiple ways by making use of BoxOn Freight Management Software.

Online Tracking / Web Portal – You can provide access to information your customers may expect on your website with proper integration of the software. Your customers can access the latest updates on their shipment status through online tracking options with their approved login credentials. Besides, the option of the data storage will boost their experience.

Fulfilling the expectation of your clients – By effectively leveraging analytics, you can have the insights you need to continually enhance your freight services. The “Analytics Tool” will allow you to analyse where you may lack to meet the expectations of your customers and identify the trends. For instance, if you identify a single shipment that consistently departs late from its departure point which may cause downstream impact across all operations at the destination point then you can take immediate action and thus avoid it successfully in affecting your key customers.

SMS / Email – With the use of the software, you can send SMS or email your customers anytime you want in order to let them know of their freight schedule or shipment details.

In short,

  • It is the best antidote for the paperless processing.
  • It can increase freight info visibility / visibility of data related to shipments and make your customers trust you more and more.
  • By using this software, you can easily comply with international best practices (as you get latest updates from time-to-time from BoxOn’s Team of experts in logistics industry) and thus you can serve your customers in a better way.

With use of our BoxOn Freight Management Software, you can certainly bring strong improvement in your customer satisfaction metrics. We can assure you that uptake will be rapid (your customers are going to like it for sure) and your customers will remain yours forever. 
For more details or for a LIVE DEMO, please  Request us for demo

What BoxOn Freight Management Software can do for Freight Service Providers?

Effectively managing and controlling freight is certainly a difficult task but with the use of the latest freight management software that is BoxOn Freight Management Software, it can be much easier.

Are you coping with problems of proper documentation, effective documentation storage? Are you dealing with problems of effective collaboration among employees, quoting, billing, tracking shipments, maintaining customers’ databases or any other freight related task? Are you looking for the ways to make your customers happy by providing them the type of services they expect from you? If “Yes” then it is time that you start making use of our all-in-one software which can help you in improving virtually all of your freight tasks without you having to spend more on individual software requirements.

BoxOn Freight Management Software is fit for

  • Small to mid and large-sized freight forwarding enterprises;
  • Freight forwarders / NVOCCs (Non-vessel Operating Common Carriers);
  • Freight brokers;
  • Custom house agents;
  • Other shipping agents and cargo agent

By choosing BoxOn Logistics, you choose an ideal freight management software which allows you to focus on all entities of your freight management business.

BoxOn Freight Management Software brings modern SaaS Solution which is built on the latest technology. It is first-ever, online freight software which is designed especially for the cloud which makes work easy. Get access to reports or let your employees have the freedom to work anytime, anywhere – Office, Home or while travelling. It is easy-to-use and is rich in functionality and can help firms or individuals who are in business of freight forwarding to effectively align, realign and scale up their each and every freight activity whilst being much more adaptable to the rapidly changing regulatory environment.

Managing and Sharing Data – You can access, manage and share information among various departments with no difficulty at all. You can prepare freight documents, share, store, print and email them as required. With availability of the advanced security features, data sent, stored, shared is always secure and no third party can gain access to it (until or unless the access is assigned by the administrator).

Assigning Access – You can have full control over providing access whoever you want from your departments. You also have the option to let your customers, agents or any other third-party gain access as required in highly secure environment.

Transaction Lifecycle – You can handle a full transaction lifecycle (Sent / altered /confirmed quotations, booking details, handling orders, shipment processing, invoicing and collection)

Quotes – You can have full control over quotes you issue to your customers. You can alter quotes and keep track of the same for future business deals.

Generate Invoices – You can easily generate customized invoices with your company’s logo for all your agents, customers or any other third-party. You can use any currency for your invoice (this helps you serve globally). You can change the default language English and use the preferred language for your invoice. You can send invoices by email (with an option to attach and send other relevant documents) and start effective tracking until the payment is received.

Send Updates – You can easily focus on your customers throughout the shipment process. Send “updates on shipments” or “change of status” as and when you want. You can save and store correspondences with your customers for future use too.

Customized Solution – It can be customized as per your business needs too so you get features added or removed which reflects your business requirements.

To know more about other features of the software or what this software can do for you or to see a demo of how it works, please, request us for demo.

Boxon Freight forwarding software Miami

Why You Should Use Multi-featured, Cost-effective and Reliable Freight Management Software.

Boxon Freight forwarding software Miami
  
For many growing freight enterprises, managing and improving freight processes is of top priority in everyday operations. Valuable resources are consistently invested in the name of minimizing expenses and enhancing efficiency. Freight forwarders and other businesses that make use of the latest industry technology are better able to eliminate the difficulties often associated with freight management. 

Freight Management Software creates Unexpected Opportunity

Besides eliminating the need to hire and manage a team of freight experts or the need of setting up smart freight departments, Freight Management Software can enhance freight processes and empower businesses the right way. It can help you in managing everything related to freight. By making use of this software, it can be easier to focus on everything that comes under the sphere of freight management and freight processes.

 Customized Freight Management Software

Freight Management can really be a much more confusing proposition. There will be a multitude of variables that are needed to track down in a variety of locations and times. No matter whether you are operating at a domestic level or at an international level, it is always all-important that you should focus more on how to bring down the costs and bring improvement in the operations so that you do not fall into a pit of unwanted problems.

Eve the smallest negligence can create a lot of problems, so making use of customized freight management software can root out the complexities in business processes and help you streamline your operations in the best way possible.  Effective management of the direct and indirect freight requirements of your business can truly be a determining factor of success in your business. If you make use of tailor-made software then you can easily overcome many of the problems in your business and reliably meet the needs, or go beyond the expectations, of your customers.

  • Reduce your business costs
  • Improve your customer service experience
  • Generate actionable reports
  • Gain full control of your freight operations

 

BoxOn Freight Management Software – A Smart and Cost-effective Solution

Give your business the competitive edge by making use of our highly innovative BoxOn Freight Management Software. It can effectively reduce extra costs that often go into management of the freight processes. It can bring for you higher returns. It is custom driven software, designed and developed making use of the most avant-garde technology. It is being engineered, keeping in mind high performance business operations, fully based on business requirements of freight companies, their challenges, complexities in the business.

To know more of how our software can help you enhance or manage your freight operations, please, get in touch with us. For FREE DEMO on how our software can benefit your organization, please, click HERE.

 

Five Best Wonders of Freight Forwarding Software

For many of the freight forwarding companies, one of the major problems of inconsistency or inefficiency in freight operations lies in failure of effective management which in fact, results from the use of outdated ways of work-handling processes. Nine out of ten companies today are pretty much excelling in their business operations just because of their tech-based approach. Yes, we are here talking about the wonders of making use of technology in order to streamline freight related tasks.

Tech solutions to enhance your freight relates tasks

This is not the age to just rely on traditional means of handling the freight tasks. It is the age of technology and it is requisite to move on with the technological means to gain success in business. A freight forwarding company which makes use of the technology in carrying out all of its freight related tasks excels to the limitless extent in comparison to the companies which do not. A Freight Forwarding Software can just be the right solution to fully eliminate the complexities that lies in effective management of the tasks.

Automation of the business processes

Freight forwarding software can help you automate your freight related tasks and can help you achieve excellence in your business processes. You can easily take your business to the next level by effective, real-time collaboration and interaction and even move on to prevent revenue leakage.

Effective coordination

Every process can be interlinked well no matter internal or external. Vendors, customers, carriers etc can just be well connected in order to enhance the level of communication. Co-ordinated efforts are sure to lead you to success in your freight forwarding business.

Reports at the click of the mouse

Users can have the option to view reports on their freight related tasks at just the click of their mouse. They just do not have to look through piles of records and records to find what they might be looking for in order to find the accuracy in records.

100% authenticity in data

Your data will be 100% error-free and you will have no trouble at all. (There can certainly be no chance of any error creeping into the records. Users can be sure of authenticity in records). You can view your data, edit or download anytime you would like to.

In house server or cloud-based solutions

Customers can have the chance to get the software installed in their server or they can have the chance to opt for cloud-based solution.

Well within your budget

A freight software solution can just be well within your budget. You will not have to shell out more for the software. You can have the chance to get it installed or get it on cloud at very affordable rate.

Rely on Boxon Freight Forwarding Software which is developed specifically for all freight forwarding companies in Miami, Florida, UK. It is built on logistical business excellence and can effectively bring about the level of success you might try to achieve in your business.