The international freight market is full of various types of transport providers, those who meet the requirements of the national and international trading enterprises which transact business regionally and globally. The companies those who move the freight around the world are known as commonly termed as “Freight Forwarders” or “Freight Forwarding Companies” but terminologically speaking, there are various other names which are used to describe the depth and range of the services provided by the freight providers.
Some of those common terms are:
- Multimodal Transport Operator
- Global Logistics Manager
- Non Vessel Owning Common Carrier (NVOCC)
- Supply Chain Management Companies
- Information Broker etc..
Who are freight forwarders?
A freight forwarder provides services to individuals or companies who wish to send their items from one city to another within the same country or from one country to another. The goods that are transported from one city to another or from one country to another can vary from an envelope up to huge machinery. Based on the type of services they provide, freight forwarders can be described as local, national and international.
Local Freight Forwarders are those who generally run small business, tend to deal with customers only from their local area or operate at a seaport or airport, focusing on particular type of traffic.
National Freight Forwarders are those who have offices in various places or cities within the country. They may have warehousing or handling depots. They may have good network of agents, correspondents or other third-party freight forwarders.
International Freight Forwarders are those who operate at international level, have offices in various countries around the globe, provide a wide range of freight services It should also be said here that there are no hard and fast rules in carrying out this business and that there is considerable overlap between types.
Forwarders take up the responsibility of arranging the transport details and arrival of the freight at its destination in good condition and on time. The mode of transport can be road, rail or sea or air. They are the people who research shipping prices, arrange routes, book cargo space, prepare documents, make arrangements for the storage of goods, concentrate on security issues, handle regulatory requirements etc. Often freight consolidation which means grouping of various types of goods from different places together to curtail the costs is an indispensable part of the freight services. Some of the freight forwarders, especially those who are experienced or those who have been in this field of business for years and years, offer other additional services too which include but not just limited to custom brokerage, inventory setup and management, haulage and various other carriage such as shipping and overseas marketing consultancy services etc.
Understanding Customers’ Needs – How freight forwarders enhance their business process efficiency?
Today, freight forwarders have become much more sophisticated in the way they operate and are known to provide their customers A1 Services by perfectly automating their business processes. Today, the use of the software such as Freight Software from BoxOn Logistics has made it much easier for various the companies to flawlessly improve or revamp various freight tasks and be successful in providing 100% satisfaction to their customers.
If you, too, are running freight business and would like to enhance your business processes and provide better customer services then start making use of the freight software from BoxOn Logistics.