How to Increase Customer Satisfaction with Freight Management Software?

Customer Satisfaction is the key to success in any business but it is not always easy if you do not have an exclusive business strategy. And especially if you are running freight management business then this task may get much more difficult because freight management is itself a complicated process.

Today, it is must for every Freight Management Service Provider to build on customer experience in order to enhance customer satisfaction or to be able to reap long-term benefits.

But, how can you do this? How can you enhance customer satisfaction? How can you make your customers rely on you more and be loyal to you for continued success in your business? How can you create an impression on their mind of you being the best in the market?

The answer to questions above and various other similar questions which center on customer acquisition and customer satisfaction is hidden in use of the smartest Freight Management Software such as BoxOn Freight Management Software. Yes, this software can help you in satisfying yours customers. And not just this, it can help you in customer acquisition too as one customer who is satisfied may bring 10 or 100 new customers.

Reducing Paperwork – Your customers may expect you to be tech-driven in all ways possible. They may even want you to cut on paperwork policies. So, make it convenient for them by reducing the paperwork load.

Real-time Information – Just imagine, if your customers can get access to real-time information on their freight schedules, potential delays and shipment locations then will this not help you attract them more towards you and make them loyal to you? Of course, this will. Allow your customers to get information they need on their freight in multiple ways by making use of BoxOn Freight Management Software.

Online Tracking / Web Portal – You can provide access to information your customers may expect on your website with proper integration of the software. Your customers can access the latest updates on their shipment status through online tracking options with their approved login credentials. Besides, the option of the data storage will boost their experience.

Fulfilling the expectation of your clients – By effectively leveraging analytics, you can have the insights you need to continually enhance your freight services. The “Analytics Tool” will allow you to analyse where you may lack to meet the expectations of your customers and identify the trends. For instance, if you identify a single shipment that consistently departs late from its departure point which may cause downstream impact across all operations at the destination point then you can take immediate action and thus avoid it successfully in affecting your key customers.

SMS / Email – With the use of the software, you can send SMS or email your customers anytime you want in order to let them know of their freight schedule or shipment details.

In short,

  • It is the best antidote for the paperless processing.
  • It can increase freight info visibility / visibility of data related to shipments and make your customers trust you more and more.
  • By using this software, you can easily comply with international best practices (as you get latest updates from time-to-time from BoxOn’s Team of experts in logistics industry) and thus you can serve your customers in a better way.

With use of our BoxOn Freight Management Software, you can certainly bring strong improvement in your customer satisfaction metrics. We can assure you that uptake will be rapid (your customers are going to like it for sure) and your customers will remain yours forever. 
For more details or for a LIVE DEMO, please  Request us for demo

What BoxOn Freight Management Software can do for Freight Service Providers?

Effectively managing and controlling freight is certainly a difficult task but with the use of the latest freight management software that is BoxOn Freight Management Software, it can be much easier.

Are you coping with problems of proper documentation, effective documentation storage? Are you dealing with problems of effective collaboration among employees, quoting, billing, tracking shipments, maintaining customers’ databases or any other freight related task? Are you looking for the ways to make your customers happy by providing them the type of services they expect from you? If “Yes” then it is time that you start making use of our all-in-one software which can help you in improving virtually all of your freight tasks without you having to spend more on individual software requirements.

BoxOn Freight Management Software is fit for

  • Small to mid and large-sized freight forwarding enterprises;
  • Freight forwarders / NVOCCs (Non-vessel Operating Common Carriers);
  • Freight brokers;
  • Custom house agents;
  • Other shipping agents and cargo agent

By choosing BoxOn Logistics, you choose an ideal freight management software which allows you to focus on all entities of your freight management business.

BoxOn Freight Management Software brings modern SaaS Solution which is built on the latest technology. It is first-ever, online freight software which is designed especially for the cloud which makes work easy. Get access to reports or let your employees have the freedom to work anytime, anywhere – Office, Home or while travelling. It is easy-to-use and is rich in functionality and can help firms or individuals who are in business of freight forwarding to effectively align, realign and scale up their each and every freight activity whilst being much more adaptable to the rapidly changing regulatory environment.

Managing and Sharing Data – You can access, manage and share information among various departments with no difficulty at all. You can prepare freight documents, share, store, print and email them as required. With availability of the advanced security features, data sent, stored, shared is always secure and no third party can gain access to it (until or unless the access is assigned by the administrator).

Assigning Access – You can have full control over providing access whoever you want from your departments. You also have the option to let your customers, agents or any other third-party gain access as required in highly secure environment.

Transaction Lifecycle – You can handle a full transaction lifecycle (Sent / altered /confirmed quotations, booking details, handling orders, shipment processing, invoicing and collection)

Quotes – You can have full control over quotes you issue to your customers. You can alter quotes and keep track of the same for future business deals.

Generate Invoices – You can easily generate customized invoices with your company’s logo for all your agents, customers or any other third-party. You can use any currency for your invoice (this helps you serve globally). You can change the default language English and use the preferred language for your invoice. You can send invoices by email (with an option to attach and send other relevant documents) and start effective tracking until the payment is received.

Send Updates – You can easily focus on your customers throughout the shipment process. Send “updates on shipments” or “change of status” as and when you want. You can save and store correspondences with your customers for future use too.

Customized Solution – It can be customized as per your business needs too so you get features added or removed which reflects your business requirements.

To know more about other features of the software or what this software can do for you or to see a demo of how it works, please, request us for demo.

How Implementing the Right Shipping Software can Save Your Business Money

Freight Forwarders and other shipping companies need to take into account a number of factors, specific to their organization,  in order to carry out their business processes as efficiently as possible. Even the smallest oversight in task management and operations can upset the flow of success and produce unnecessary costs. The good news is you don’t have to tackle this on your own. The latest solutions in Freight Forwarding and P.O. Box software can take care of this for you.

Leverage New Technology to Automate Your Logistics Operations

The best logistics software today goes beyond offering a set of tools for performing some of the everyday functions of your business, it actively monitors the operational and financial performance of your business from the moment an order is received through the point of delivery at the package’s destination. Today’s best software automates as many of your business processes as possible, is fully customizable and adapts to the way you like to do business, thereby increasing operational efficiency and customer satisfaction while reducing costs.

Enterprises which make a shift from old-times use of technology and resources to use of the newest technology for the purpose of management of the shipping activities are known to show high performance business rate. Management of the orders, Allotment of the shipping rates, Changes in Shipping Rates, Keeping the track of the shipments, Assigning the shipments, Designing the routes, Maintaining the track of each routes, Container management, Maintaining the items list, profit-loss statements are some of the tasks for which the enterprises invest more but still they seem to be confronted with some unwanted problems. The failure in perfect management of these tasks and all other related tasks is the result of the use of manual management /outdated technology. Concentrating more on the use of the latest technology for the management of all intra and inter-related shipping tasks can really solve the problem and can even bring a lot of advantages for the enterprises.

Use of the shipping software – A solution to all problems    

Enterprises which embrace new ways of working do well in their business than those who just stick to the traditional or outdated modes of doing business. Using the software, work can be managed well and it even eliminates the need of hiring more number of employees.

Whether you are running a small business or a big business, whether you are a start-up organization or an individual working as a shipper, use of the customized shipping software can bring innumerable advantages.

With use of the smart shipping software, companies (from small to mid and large or even individual shippers) can take a full program of initiatives and can effectively boost their profits as much as 20-30 % more, much more enough to  take the pointer up and up on success graph.

Embracing the change, enterprises can certainly be better prepared than their competitors in the business and can have the chance to make the best of the current business cycle and continue to thrive on in the next one.  

So, what are you waiting for? Give us a call today to know more of our Shipping Software and get higher returns on your lowest and lowest investment. We offer our software in two different modes. You can get it hosted on your server for a little price or you can use it, paying a little amount per month, using its cloud version.

For more details, please, email us to: sales@boxonlogistics.com

7 Reasons Why BoxOn Freight Management Software and the SaaS Model will Work for You

BoxOn Freight Management Software is designed and developed with increased focus on how to better streamline freight management tasks. It covers the complete freight forwarding lifecycle, is very easy to use and offers a variety of freight modules for customization

BoxOn is a true cloud-based freight management solution that incorporates the SaaS (Software as a Service) model and inherently offers a multitude benefits because of this.  Gain an edge over your competitors by making use of our innovative cloud software that is both customer- and budget-friendly.

Work from Anywhere – As a cloud-based software, you can access BoxOn from anywhere in the world, so long as you have an internet connection. Work, manage and collaborate with your team and shipping operations without having to step foot inside the office.

We’ll handle the tech – With BoxOn’s SaaS model, there’s no need to invest in building or managing your own dedicated servers, much like you would need to with other on-premise software models. Any product maintenance, upgrades and security changes are performed by our team, eliminating the need for in-house or third-party IT specialists and their associated costs.

Reduce your Costs – BoxOn’s unique freight management system presents a variety of opportunities to reduce the cost of running your freight business. By streamlining the bulk of your everyday business operations, less time is required to complete tasks, source important information, generate reports and ensure each of your shipments is meeting it’s processing requirements. The automation of many of your business processes may also reduce your workforce needs, and consequently, your payroll and administrative expenses.

Complete Access Control – BoxOn gives you the power to allow or restrict access to the software and it’s components at internal, partner and customer levels, ensuring every user is presented only what they need to see.

End-to-End Shipment Management – Manage everything along the lifecycle of your shipments, from quoting and billing to documentation, shipment processing and collections. Whether you are shipping by land, air or sea, BoxOn can be configured to provide you the best management software environment for your business.

Customization – We pride ourselves in delivering a tailor-made solution for every shipping company that uses BoxOn. We can add, remove and modify features and components as needed to make sure that BoxOn is providing you and your team with the best user experience and functionality to achieve your business goals.

Training & Support – You can count on our support team to help you and any of your users with learning the software and troubleshooting any issues that may arise. We’ve also prepared a library of videos that you can access at any time to learn more about the features and functionality of the software.

To learn more about BoxOn Freight Management Software can do for your business, get in touch with us. If you’d like a demo of the software, you can fill the form here or email us at sales@boxonlogistics.com

Why Multi-featured Shipping Software is Essential for Your Business

International Shipping always presents challenges difficult to overcome. It is always important for the shipping operators, or companies, to look for better ways to simplify their day-to-day tasks and bring about a greater level of efficiency in their shipping processes, maximizing their ROI (Returns on Investment).

Why is it important to implement the right technology into your shipping operations?

Many of shipping operators across the globe talk of the multitude of problems that they have to deal with. They find themselves dealing with high charter costs, poor communication, high bunker costs, high labor costs and poor tracking systems, among other things. These are the kinds of issues that can make or break a company depending on how they are handled. Therefore, a shipping solution which can help manage everything related to shipping is all-important.

Shipping software can enable shipping companies, operators and carriers in successfully minimizing their expenses and thus help them achieve higher returns. They can gain significant cost benefits by bringing about a greater amount of reduction in the work involved in moving the cargo to it’s destination with clear-cut automation processes. The software can automate a number of tasks that are much more labor-intensive and time-consuming which include, but are not limited to, inventory, documentation, redundant data entry, invoicing and more.

What to expect when implementing shipping software like BoxOn

As there can be no “one-size-fits-all” product for shipping companies, a customized solution, tailored to each businesses processes and goals, is the best option.

With BoxOn Shipping Software, customers have the opportunity to simplify their shipping tasks much more easily. They can reduce their shipping processing time and track everything related to their shipments as they require, thus helping to eliminate the complexities and errors that often creep into the mix.

BoxOn can easily boost up your staff efficiency and improve business performance.  It is much more customizable and scalable than typical shipping software solutions as it is designed and developed with the intention of helping shipping companies and operators simplify their processes globally and locally.

  • Enhance your shipping processes
  • Reduce shipping processing time
  • Be well informed and save time with effective tracking systems
  • Customize the system to your needs
  • Grow your business without having to change your shipping software
  • Available in two modes – SAAS and On-premises.

More to go, stay connected…